Departments:
Parts
From engine parts to electrical, wheels to fenders, mirrors to snow plows and everything in between, Big Valley’s Parts Department has all your parts needs covered. More than a thousand choices with catalog parts dating back to 1980 for your car and truck can be found at the Big Valley Parts department. For more than 25 years, the Big Valley Parts Department of Randy, George, and Erik have been caring for your needs. The team will be happy to help you with anything from a spark plug to an old vintage fender.
Manager Randy Adams is a Senior Master Parts Manager, Blue Oval Certified and a recipient of the Medallion Elite Club. This award is given to the top 2% of Ford Parts Managers in purchases and accountability. Randy and his experienced team are ready and willing to help you anyway they can.
- Blue Oval Certified
- Chrysler online Parts Locator
- After Market Parts
- Only Original Ford/Chrysler parts sold
- Parts are ordered and tracked online through the Ford & Chrysler online systems
- Full line of Blizzard Snow Plows and accessories
Collision Center
“Always smiling, always friendly”
With 18 years of experience with Big Valley Ford & Chrysler, Mgr. Mike Urbis and his team of skilled technicians have done it all in the collision arena and are ready to walk you though the process of full collision repair of your vehicle. One thing you can count on at Big Valley’s Collision center is that “they value their customers”. Starting with Sandy, the service writer who has built a solid rapport with her customers, to the technicians who work with the latest techniques and tools to restore your vehicle to its original condition, to Mike who handles insurance issues and the rest of the details of this proven process, you will be glad you choose Big Valley Collision center for all your needs.
Big Valley's Collision Department offers a full range of services:
- Award winning Customer Service
- Licensed facility by the State of Michigan
- Free estimates
- Collision repairs to ALL makes and models of car and trucks
- Mike works with all insurance companies to make the process painless
- Full Service towing operation
- Baked paint finish
- Frame repair to OEM specifications
- State of the art equipment
- Modern spray booth
- Paint-less dent repair for minor dents or hail damage
- Vehicle cleanup on all repairs through Big Valley’s Recon shop
- Award winning customer service, overall and individually
Reconditioning
Once your vehicle has gone through the Collision repair process it is ready to meet the staff in the ReCon Department. John Butler, Cecilia Lindsey, and the ReCon team will ensure that your vehicle is thoroughly cleaned inside and out and to your satisfaction. When you pick it up you will think that your vehicle is a brand new car.
Services provided are:
- Detail prep
- Every car that comes into Big Valley goes through the ReCon process
- Installation of toppers or tonneau covers
- Total vehicle packages are available
Monday thru Saturday you will find these dedicated professionals at Big Valley ReCon department located next to the Collision Center.
HOURS
Monday thru Saturday, 8 to 4:30 ET
Full Service Towing
- During Business hours call Big Valley at 800-562-7112
- After Hours call the Ontonagon County Sheriff Department
Administration
Monday - Saturday 8 to 5 Manager Jane Kolinsky and her staff of dedicated, professional staff make sure that all the administration details of running a dealership are taken care of. Responsibilities include:
- Banking
- Dealership reports
- Payroll
- Internal Accounting
- Retail Billing
- Receivables
- Warranty Accounting
- New/Used car inventory
- Incoming vehicle processing
This team of detailed oriented professionals is always ready to answer your questions or connect you to the right department. Your positive buying experience at Big Valley Ford & Chrysler is their main objective.
Service Counter
Whether you call on the phone or walk into the Service Center at Big Valley you will be treated with respect and a BIG smile.
Steve Butler and Pam Malner will ensure that you are taken care of and kept informed on the progress of your service work. With a combined customer service experience of 11 years, Pam and Steve have built strong relationships with their customers.
The Service Counter is open:
Monday thru Friday, 7:45AM to 6:00PM
Saturdays from 8:00 to Noon
Services provided at the Service Center:
- Scheduling all technician work on new and used cars, trucks, boats, or RVs
- Tow truck services and scheduling
- Warranty administration with direct warranty entry into Ford and Chrysler online systems
- Estimation of service costs on all makes and models
- First line customer support
Other Services:
- RV and boat trailer hitch installation
- Smart Start vehicle ignition interlock installation
- Administration of all work orders for warranty work or rental issues
- Rental Retail from Ford Motor company
- If you have purchased a car or truck from Big Valley, your rental vehicle is free
- Other rental situations available for a minimum cost, from $ 10.00 per day
- For Questions about warranty information or rental call Big Valley Ford & Chrysler
For all your service questions, contact Pam and Steve for all your answers.